Return & Refund Policy

We hope you are completely satisfied with the pair of shoes you chose. However, if your order does not meet your expectations, thekickshub is here to assist you with a fast and transparent return or exchange process.

Eligibility for Returns / Exchanges

To qualify for a return or exchange, your item must meet the following conditions:

• The product must be in its original condition: unworn, unwashed, and not altered or treated in any way.
• Tags, original box, packaging, and accessories must be intact and undamaged.
• There must be no signs of use: no scratches, stains, odors, body perfume, smoke smell, wear marks, or creases.
• The item must be in resellable condition.
• Your return or exchange request must be submitted within 30 days of delivery.

Shipping Costs

Customers are responsible for the return shipping cost, unless the item received was damaged, defective due to our error.

Original shipping fees are non-refundable unless the return is caused by our mistake.

How to Request a Return or Exchange

To start a return or exchange request, please contact our customer support team first:

Email: support@thekickshub.shop
WhatsApp: +1 (618) 886-8026

Please provide the following information:

• Order number
• Product name
• Reason for return or exchange
• Clear photos of the product and shoe box, minimum 2 angles

We will review your request and provide detailed return instructions if your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

If the returned item does not meet our return conditions, the refund may be refused. In that case, the item may be returned back to you, and additional shipping costs may apply.

Late or Missing Refunds

If you have not received your refund after the expected time frame, please follow these steps:

• Check your bank account for any recent updates.
• Contact your credit card provider, as it may take additional time for the refund to be officially posted.
• Reach out to your bank to check for any processing delays.

If you have completed these steps and still have not received your refund, please contact us for further assistance:

Email: support@thekickshub.shop
WhatsApp: +1 (618) 886-8026

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos.

Limited Drop Notice

Many products on thekickshub are part of limited drops, clearance deals, seasonal markdowns, or limited-size inventory.

Sizes and quantities may be limited. Once a size sells out, restock is not guaranteed.

Last updated: August 10, 2026